Practical Details
The practical information you need before we begin.
Payment
Insurance
BH Alchemy does not accept insurance directly. However, I can provide a superbill (detailed receipt) that you may submit to your insurance for potential out-of-network reimbursement. Many PPO plans offer partial coverage. I recommend calling your insurer to ask about out-of-network mental health benefits before we begin.
Payment Methods
I accept credit/debit cards and ACH bank transfer. Payment is collected at the time of booking. For partnership packages, we can arrange a payment schedule.
Good Faith Estimate
Under the No Surprises Act, you have the right to receive a Good Faith Estimate explaining how much your care will cost. You can ask for a Good Faith Estimate before you schedule a service, and I will provide one within one business day of scheduling. If you receive a bill that is at least $400 more than your estimate, you can dispute the bill.
HSA / FSA
Sessions may be eligible for reimbursement through your Health Savings Account (HSA) or Flexible Spending Account (FSA). Check with your plan administrator for details.
Scheduling & Cancellations
Scheduling
All sessions are booked through the online scheduler. I offer sessions in person (Boston) and virtually (video or phone). Partnership clients receive priority scheduling and flexible rescheduling.
Cancellation Policy
I ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations and no-shows are charged the full session fee. I understand life happens — if you're dealing with an emergency, please reach out and we'll work together.
Late Arrivals
If you arrive late, we'll still end at the scheduled time. The full session fee applies. For virtual sessions, I'll wait 15 minutes before considering it a no-show.
Confidentiality
Your Privacy
Your privacy is sacred. Everything shared in our sessions is confidential, with the standard legal exceptions (imminent harm to self or others, child/elder abuse, court order). I maintain HIPAA-compliant systems for all client communications and records.
If We Cross Paths
Your privacy is sacred. If we cross paths outside our sessions, I'll follow your lead — I won't approach unless you initiate, and I'll always respect your confidentiality.
Scope of Practice
BH Alchemy is designed for personal growth, professional transformation, and navigating life transitions. This work is strengths-based, efficient, and forward-looking.
This service is not appropriate for individuals currently managing active mood disorders, personality disorders, OCD, ADHD, or postpartum conditions that require specialized clinical treatment.
If you're uncertain whether this applies to you, please reach out — I'm happy to discuss or provide appropriate referrals to colleagues who specialize in these areas.
Questions about any of these policies?
Email Brittany